Caselle Software and Citizen Portal Integration
Price City
Summary
Price City must urgently transition its utility billing and administrative software to Cassell's Community Connect cloud platform because Express Bill Pay is ending its real-time payment contract. The switch requires new credit card terminals and an increased annual platform fee, but will improve system security and streamline timekeeping and online payment forms.
At a glance
- Total mentions
- 3
- Last 30 days
- 3
Discussed at 1 meeting in the last 60 days; most recently Oct 14, 2026.
Impact analysis
Annual platform fees will increase by $18,420, alongside one-time hardware replacement costs for six credit card terminals.
City staff and utility customers will benefit from improved system security, automated backups, and flexible online payment forms.
The city budget absorbs the increased software and transaction fees.
Mentions & discussions (3)
Price City Council tackles water infrastructure projects, authorizes switch to new payment portal
The Price City Council met at Price City Hall on Wednesday, Oct. 14, for its regularly scheduled meeting. The agenda included several water and flood-control infrastructure projects, as well as the start of the switch to a new citizen payment portal software.
10-14-2026 CITY COUNCIL AGENDA — October 14, 2026
Price City is upgrading its software systems to a cloud platform and adopting the Caselle Citizen Portal. This will give residents real-time payment updates and improve online billing features without adding extra fees.
10-14-2026 CITY COUNCIL WORKSHOP AGENDA — October 14, 2026
Price City must urgently transition its utility billing and administrative software to Cassell's Community Connect cloud platform because Express Bill Pay is ending its real-time payment contract. The switch requires new credit card terminals and an increased annual platform fee, but will improve system security and streamline timekeeping and online payment forms.
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